Submit Page forwards to Tickets

  • Resolved [email protected]

    (@sbrandmecom)


    5 years, 11 months ago

    Once I log in as a Support User, I click on the link “Click Here to Submit your first Ticket”. When I do this it tries to go to the Submit page but immediately forwards back to the page I am on – the Tickets Page and does not allow me to submit a new ticket. Please help. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author melliesou

    (@melliesou)

    Hi @sbrandmecom,

    Have you made any changes to the Support User’s role permissions? This may be that the support User is missing some of the permissions to allow them to submit a ticket. Alternatively, you may want to test this with no other plug-ins enabled to ensure that it is not another plug-in interfering. If the above don’t help resolve, you may want to enable debug mode to find any errors which may be caused by something missing.

    I’ll mark this resolved on the steps above, but if there is anything more that you need, please post here and I’ll review.

    Thread Starter [email protected]

    (@sbrandmecom)

    Thanks. Let me try these and turn on debugging and I will comment back ASAP. Thanks.

    Thread Starter [email protected]

    (@sbrandmecom)

    I guess I don’t know how to change role permissions for that role.

    Plugin Author melliesou

    (@melliesou)

    Hello @sbrandmecom,

    Try using a role editing plug-in like the Ultimate Member plug-in.

    Here is a list of the roles with corresponding permissions they must have:
    https://getawesomesupport.com/documentation/awesome-support/user-roles/

    Thread Starter [email protected]

    (@sbrandmecom)

    I think I may have figured it out… FYI. I had set the Permalink of the page to “/ticket” as I have some printed support materials with this on it. I changed this to “/create_a_ticket” and it seems to be working. So I guess”/ticket” is in the plugin somewhere? Anyway, working. Thanks!

    Plugin Author melliesou

    (@melliesou)

    Hi @sbrandmecom,

    Glad you solved it. There could be a number of things in your page slug routing which may have blocked the “/ticket” endpoint. (Possibly other plug-ins or even a setting in your server). Happy you’ve resolved it.

Viewing 6 replies - 1 through 6 (of 6 total)
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