Submit takes 55+ seconds in-line link doesn’t work

  • Resolved henryw52

    (@henryw52)


    2 years, 2 months ago

    Complete newbie, so any help, please be explicit.
    Using Contact Form 7, Email Before Download, Download Monitor and FluentSMTP. Set up following online tutorial.
    The submit takes 55+ seconds and I do get emails with the correct links that all work. But the 55+ time is far too long.
    Also, the inline link has never worked.
    I’ve switched all the plugins and no change. Tried a number of suggestions on this forum, but again no result.
    I’ve made the page live for now, so hopefully someone can help.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter henryw52

    (@henryw52)

    Hi.
    The other plugins are:
    Akismet Anti-Spam
    All-in-One Video Gallery
    Elementor
    Generate Child Theme
    Gutenberg
    hCaptcha for WordPress
    Health Check & Troubleshooting
    Limit log in attempts reloaded
    Orbit Fox Companion
    Page Builder by SiteOrigin
    RaraTheme Companion
    Regenerate Thumbnails
    Responsive Accordion And Collapse
    SiteOrigin Widgets Bundle
    Ultimate Blocks
    UpdraftPlus – Backup/Restore
    Wordfence Security
    WPForms Lite

    The theme is Chic Lite – Rara Themes

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme and deactivating all plugins excluding Contact Form 7, Akismet Anti-Spam, Health Check & Troubleshooting, and Wordfence Security.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter henryw52

    (@henryw52)

    Hi. I did as you requested, changed to standard theme and deactivated all the other plugins.

    The tick boxes, input fields and submit button did not appear.
    Added back the email before download plugin and the fields needed to submit appeared. Format disjointed, see below.

    Submission, still took 55+ seconds before the success message appeared and the email was sent. Tried several times.

    Any other ideas?

    Regards
    Henry

    To download a free copy of any of the above articles, just enter your name and email address below. [download_data id=”742″ data=”title”] [download_data id=”745″ data=”title”]

    Your name

    Your email

    • This reply was modified 2 years, 2 months ago by henryw52.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    To download a free copy of any of the above articles, just enter your name and email address below. [download_data id=”742″ data=”title”] [download_data id=”745″ data=”title”]

    Your name

    Your email

    What do you mean by this?

    Thread Starter henryw52

    (@henryw52)

    Hi.
    Sorry, I should have been clearer.
    With only Contact Form, Akismet Anti-Spam, Health Check & Troubleshooting, and Wordfence Security enabled, the contact page displays this text only, no tick boxes, entry fields or submit button.

    To download a free copy of any of the above articles, just enter your name and email address below.?[download_data id=”742″ data=”title”]?[download_data id=”745″ data=”title”]

    Your name

    Your email

    To display the tick boxes, entry fields and submit button, I had to re-enable the Email Before Download plugin. But then had the same 55+ seconds delay after pressing the Submit button.

    Does that make sense now?

    Henry

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    To display the tick boxes, entry fields and submit button, I had to re-enable the Email Before Download plugin. But then had the same 55+ seconds delay after pressing the Submit button.

    I got it. So, you’ve reached the conclusion that the cause of the problem is the Email Before Download plugin, right? Why don’t you just stop using it?

    Thread Starter henryw52

    (@henryw52)

    Hi. Thanks for reviewing. I’m not sure it is EBD plugin itself, but that it is somehow clashing with something else – Javascript bug?
    I could stop using it if you could recommend another free plugin that captures name and email before providing links or email links to the downloads.

Viewing 8 replies - 1 through 8 (of 8 total)
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