Submitted Ticket Page Shows No Response or Text Area

Yeah you need to be either an agent or the ticket author to see it. Could you share a screenshot instead?

Hi Julien,

Here is a screen shot: https://clearchoicephotobooth.com/wp-content/uploads/2015/12/Screen-Shot-2015-12-14-at-9.36.08-AM.png

As you can see, all it really shows is the text. No other interactive elements.

Thank you,
Angela

I have the same issue. Screenshot here: https://baylakesis.com/wp-content/uploads/2015/12/Screen-Shot-2015-12-14-at-1.40.26-PM.png

Please let me know if there’s anything I can do or if there’s a solution available.

Thanks,
Andrew

Could you both tell me which theme you’re using? Any chance it’s the same?

I’m using ProPhoto and I have not made any changes to the actual files or anything. This is for my work and we are considering purchasing Awesome Support for Woocommerce but want to make sure everything will work with what we have first.

Could you try switching to TwentyFifteen and see if the issue is still there.

This is a business website with lots of traffic. I would rather not switch themes, even temporarily, in case an new issue would arise. Are there any other solutions?

Thanks!

I’m using a custom theme with a lot of added functions/other code, so switching would break my site.

Do you have any other suggestions?

Well if we’re not able to rule out theme conflict I’m a bit short on ideas. Could you both paste your system status so that we can cross-check the active plugins. Maybe we can check for potential plugin conflicts first.

What do you mean by system status?

Go to the Tickets menu in your admin, click Tools and then you’ll find the system status that you can copy.

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Thank you.

.

Your reply with code was not enclosed in backticks, so it was getting caught in our forum spam filter.

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