Subscribe to Google calendar does not work

Hi @sdeeds

I just replied to your ticket but also wanted to post my reply here for the benefit of other users.

I did look up the bug in our system and found that it is indeed still being worked on. I do see a few recent updates in the bug report so I am hopeful that a fix will be forthcoming very soon.

Hi @sdeeds

I’m sorry to hear that you are having trouble. Please know that we will provide updates on this thread as soon as a solution to the issue is available.

I appreciate your patience. If you have any other concerns or issues that require assistance, kindly create a new support topic following the guidelines provided in www.ads-software.com support.

Hi iam as well getting these issues with the subscribe to Google calender. I get the message calendar no longer exists when trying to subscribe. You can see this on my test server https://rdc.dziewaltowski.me/events/

thanks for the help

Hi @durtydiesel710 ,

Thank you for reaching out, and I am truly sorry for the inconvenience you have encountered.

Please know that we are diligently working to resolve the issue, and we will keep you informed through this thread as soon as we have a solution.

Your patience during this time is greatly appreciated. If there is anything else we can assist you with, please don’t hesitate to create a new support topic following the www.ads-software.com support guidelines.

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Bug Ticket Reference: TEC-4242

Hi, if it helps track down… This is not isolated to Android. The issue is happening on iOS for me as well, and the error message is:
Insecure connection. Would you like to subscribe anyway?
https://discussions.apple.com/thread/253969825

Additionally, I see this article:
https://learn.microsoft.com/en-us/exchange/troubleshoot/client-connectivity/insecure-connection-secure-connection-unavailable-outlook-ios-android

I am personally using the Aggregator plugin for an Outlook calendar, perhaps this helps point you all in the right direction.

Hi @sdeeds

Thank you for sharing this helpful information. Rest assured that I will pass this on to the team. We truly appreciate your patience during this time. If there’s anything else we can do to assist you, please feel free to create a new support topic following the www.ads-software.com support guidelines.

Okay, so, I have figured out how to address this issue with both Android devices, and iOS devices who are experiencing issues subscribing to the calendar.

For iOS, Reset Network Settings on the phone / tablet, and try again.

For Android, instead of clicking the google calendar link, either 1) open the link in new tab / directly in a browser on Google Calendar or 2) copy link, go to your google calendar in browser, and add it manually.

These methods worked for me.

Hi @sdeeds

Thank you for sharing your workaround. I will make sure to inform the team about it and keep you updated on any progress in this thread regarding a fix for this issue.

I too have experienced this on a Android phone (Pixel 4a 5G). the workaround was to open the link in a browser tab. However, neither Google nor Outlook correctly fetch changes or new events added to the calendar. So I’ve temporarily disabled the subscribe to calendar button.

Hi @aldisruiz

I’m sorry to hear that you’re experiencing this issue too. As soon as we release a fix for this issue, we will post an update here in the thread.

However, neither Google nor Outlook correctly fetch changes or new events added to the calendar. So I’ve temporarily disabled the subscribe to calendar button.

Aldis Ruiz

Update: Google took about 3 days to finally update my subscribed calendar, and not the advertised 12 or 24 hours. So I don’t believe that part is actually broken, and I’m going to re-enable the subscribe to calendar button.

As soon as we release a fix for this issue, we will post an update here in the thread.

Darian

Wonderful ??

Hi @aldisruiz

I’m glad it’s now working.

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