• Resolved carpathia16

    (@carpathia16)


    Subscribe2 has stopped working for my website, The Wonder of Tech. For the past week my subscribers have not been receiving email notifications of my new posts. I tried to send an email to them using Subscribe2, but the preview email wasn’t sent. I also tried to enter an email address as a new subscriber, but I received an error message and no confirmation email was received.

    I just updated to the most recent version of Subscribe2, 10.4, today but that didn’t fix the issue. Any suggestions would be greatly appreciated.

    https://www.ads-software.com/plugins/subscribe2/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter carpathia16

    (@carpathia16)

    I should also mention that I tried disabling my other plugins but that didn’t fix the issue with Subscribe2.

    @carpathia16,

    If there was an error message it would have been incredibly helpful if you had posted what it actually said.

    It appears though that your issues are with emails which is the most common issue faced in a plugin that is designed to send emails. There is a page of debugging tips here:
    https://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/

    Thread Starter carpathia16

    (@carpathia16)

    Thank you for the link, Mattyrob. that led me to the solution. You were right, my host had imposed a limit on my website’s email that had been hit. I reset the limit and now can send out emails from Subscribe2.

    FYI: he error message when I try to enter an email address to subscribe is:

    “Sorry, there seems to be an error on the server. Please try again later.”

    @carpathia16,

    Glad you got it sorted and that my trouble shooting guide helped. That error message comes from the plugin code to advised there is something wrong – either with the database or much more commonly with sending emails – as you found.

Viewing 4 replies - 1 through 4 (of 4 total)
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