Subscribed on site (frontend and admin section) didn’t sync to Mailchimp

Flushing the cache had no effect. The user are still “non-subscribed”. To make matters worse, the changes in the database have been reverted, i.e. the “mailchimp_woocommerce_is_subscribed” usermeta field was 1 (I verified this) but now is 0 again.

So the sync is going from Mailchimp back into WordPress/Woocommerce?

Hi @petermorlion, thanks so much for reaching out about your issue. We’ll take things from here and do some testing on our end and report back as soon as we can.

Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Cool, thanks. If you want, I can create a GutHub issue. Just let me know if that makes it easier for you.

• This reply was modified 2 years ago by petermorlion.

Hi @petermorlion , thanks for your patience while we researched things further. Unfortunately, we cannot recreate the scenario being described with our testing. With those particular scenarios syncing subscribers work as expected on our end; an update to a customer tends to take about 5-15 minutes to reflect the updated status in Mailchimp.

A couple of follow-up questions for you:

• Are there any other plugins installed that interact with your Mailchimp Audience?
• Are these tests being conducted with an email address that was previously cleaned or unsubscribed in Mailchimp?

If you’re still experiencing the problem at the time of this post, please enable Remote Diagnostics from the plugin’s Settings tab and reply with your store URL.

We look forward to hearing back from you.

Hi, thanks for answering and sorry for the late reply. I don’t know of any of my plugins interacting with Mailchimp. I’ll do some more investigating and use some totally new email addresses to be sure. I’ll let you know if I learn more.

Hi @petermorlion, we just wanted to check back with you to see if this was still a problem with our latest plugin (v2.8.1 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

I’ve asked my client to ask one of their customers to do a test, as my most recent test seemed to work. But I want to verify with them. I’ll let you know when I know more.

Hi @petermorlion, we just wanted to follow up on this thread. By chance has your client noticed anymore scenarios as described previously? Let us know if you have any new information or if we can close this out for now.

Thanks!

So we let a user log in and check the box to receive the newsletter. But nothing changed. I didn’t see anything in the logs either. I’m still investigating and will let you know what I find.

Hi @petermorlion we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch and the plugin has been updated several times since the original thread.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Totally understand. Thanks for offering help. When I find the time to decently investigate the issue and when I have more useful info, I’ll file a bug on GitHub.