Subscriber Bug?

  • Resolved bazeboiee

    (@bazeboiee)


    2 years, 6 months ago

    Hi there, I’m using this plugin on a client’s website and it seems to have developed a bug where if a subscriber deselects the “Subscribe to our Newsletter” at checkout, they are unsubscribed from the newsletter despite having been subscribed and having confirmed that they wish to be so.

    This has been happening since July apparently, but has only just come to light.

    I have enabled Support so that you can investigate further.

    Thanks
    Charlie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @bazeboiee, thanks for contacting us with that question. Adding the right subscribers to your Audience is essential, and I am happy to help out.

    If the customers have opted out, verify that the customer has declined marketing – you can see this by viewing the customer on the order. If mailchimp_woocommerce_is_subscribed is equal to 0 they opted out at checkout. You can see this in the Custom Fields (usually below the order details).

    If the customer is set to 0 as noted, do you have any other plugins that work with Mailchimp that could be impacting the subscriber status?

    Let us know if you have any additional questions, or need any further information.

    Plugin Support khungate

    (@khungate)

    Hi @bazeboiee, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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