Subscriber confirmation email NOT sent

  • Resolved jmatsuyama

    (@jmatsuyama)


    1 year ago

    People who subscribe to our blog on are no longer receiving a confirmation email to confirm their request to subscribe to the blog.? ??The following confirmation ?appears when they subscribe – ?“Thanks! You are now subscribed to SSI Garden Club as <email address>”. ??They have tried many times with the same result. What is the likely cause of this problem?? I am using Jetpack. The following default success message is not working. “Success! An email was just sent to confirm your subscription. Please find the email now and click ‘Confirm Follow’ to start subscribing.” Is it possible to view the unconfirmed subscriptions?

    • This topic was modified 1 year ago by jmatsuyama.
    • This topic was modified 1 year ago by James Huff. Reason: redundant link removed

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Halil ESEN

    (@halilesen)

    It gets fixed when revert to version 12.7.1. I hope the team manages to fix this in the next release. And hopefully it will be Ajax instead of the page refreshing after entering the email.

    supermagicien

    (@supermagicien)

    Hello,

    same problem for my site too.

    Halil ESEN

    (@halilesen)

    @supermagicien For now, I’m running it on that old version I mentioned. No problem.

    Thread Starter jmatsuyama

    (@jmatsuyama)

    How do you rollback to the older version?

    supermagicien

    (@supermagicien)

    Hello Halil,

    yes, I saw your comment, but it bothers me to go back to an old version, I hope it will be fixed with one of the future versions.

    supermagicien

    (@supermagicien)

    Hello Jmatsuyama,

    uninstall your version, then reinstall the old one, which you’ll find here: : https://downloads.www.ads-software.com/plugin/jetpack.12.7.1.zip

    Halil ESEN

    (@halilesen)

    @jmatsuyama Here: https://www.ads-software.com/plugins/jetpack/advanced/
    Download the version from here, install a new plugin from the panel and click the install button…

    @supermagicien Yes, mee to. But this is the solution for now.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi all,

    This is on track to be fixed with the next release.

    Thread Starter jmatsuyama

    (@jmatsuyama)

    It’s still not working with today’s (Dec 5, 2023) release.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I tested the email subscription form on your site and found:

    • If I try to subscribe your website and I’m not logged in to a?WP.com?account, then there is no issue, and I receive the confirmation email.
    • But if I try to subscribe to a website and I’m logged in to a?WP.com?account, then I don’t receive the confirmation email on any other email address or the email address from which I’m logged in.

    I’m checking this with our team and will get back to you as soon as we have some updates!

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – we have identified the issue in the newsletter flow and will soon start working on it, but right now, I can’t provide you an estimated time of fix. As mentioned in the last reply, the first part is still working on your site – the issue is on the second part.

Viewing 11 replies - 1 through 11 (of 11 total)
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