Subscriber list not linking to WordPress Users

Hi, @karenna2675!

We recently changed the method of how the subscribers are counted in Lists and Segments. In the past, the counts were happening in real-time but in order to optimize the performance, the process is now happening in the background and it updates every 30 mins.

There’s a way to force a new sync from MailPoet -> Lists – you’ll see a button on top (Recalculate now), click on it and wait until the recalculation finishes, then check if the number of subscribers on your list matches.

Please let us know how it goes ??

Thanks for getting back to me – yes I did see that. I don’t think it’s that as I left this over the weekend hoping it would right itself but it didn’t. I had to manually move people from WordPress Users to my Directory Listing Owners list. Please advise. Thanks,

Hi!

I don’t think it’s that as I left this over the weekend hoping it would right itself but it didn’t. I had to manually move people from WordPress Users to my Directory Listing Owners list

I see! I have a question: are those missing users confirmed or still pending to follow the confirmation email link?

No they were a mix of confirmed and unconfirmed. Thanks

Hi there @karenna2675,

Can you please register a new user on your site and opt-in to subscribe to MailPoet during the registration?

Did this user receive a confirmation email? Did it become Subscribed to Directory Listing Owners list?

Looking forward to hearing back from you!

Hi there @karenna2675,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.