Subscriber name shortcodes

Jacques,

We can’t reproduce the issue. Take a look:

1) We created a subscriber: https://i.imgur.com/W3HCFUM.png
2) We created and sent a newsletter (it literally uses your post text): https://i.imgur.com/vJ2hCe9.png
3) Email result: https://i.imgur.com/I9mEyDb.png

Shortcodes were properly populated and were not removed.

Many thanks for your answer. Examining in details your screen shots led me to what I think is the source of the issue:

When using the shortcodes “tool” (a little icon, looking like a crowd, at the right of the tool bar) to insert subscriber related shortcodes, the tool generates this: [subscriber:firstname | default:reader]. In other words the shortcode generated by the tool has a space character before and after the “|” character separating the shortcode and its default value.

I just deleted those spaces and everything works fine.

So the issue in not the shortcodes, but the tool generating them in the text editor tool bar.

Since it’s another topic, I’ll create another one in the support forum

Hope this helps and again thanks for your good work.
Jacques
NB: let me know if my conclusion is right.

• This reply was modified 7 years, 6 months ago by UPBoetendael.

Thank you for following up. We’ve responded in the separate thread.