Subscriber popup not working

Dear @monikahwe ,

Thanks for reaching out.
May we ask you to share the website URL where we can see the popup?

Also, can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

On another note, may we have the screenshot from the Subscription popup editing section, so we can see what kind of settings are chosen for the popup?

Best,
Popup Builder Team

https://we.tl/t-d49UJ7058y
please check this wetransfer link..I have attached website info in it

Dear @monikahwe ,

Thanks for reaching out.
May we ask you to check if there is a new subscriber with the [email protected] email address?
On another note, may we have the screenshot from this section of the subscription popup, please?
https://prnt.sc/1qd20vs

Looking ahead to hearing from you soon.

Best,
Popup Builder Team

Hello

No I dont have any such subscriber. Here I am sharing the screenshot.
https://prnt.sc/1qd2r7v

Thanks

Dear @monikahwe

Thanks for sharing the details.
May we ask you to install the following plugin and see if there is an issue with sending emails from your WordPress, please?
https://www.ads-software.com/plugins/check-email/

Please, try it and let us know about the results, so we can assist you accordingly.

Best,
Popup Builder Team