Subscribers

  • Resolved stormgrayson

    (@stormgrayson)


    6 months, 3 weeks ago

    Why can I not access all my subscribers? when I click show all it sends me to wordpress.com which is a dead-end. There is nowhere to click so I can download these existing subscribers. This happens on all my 6 sites.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @stormgrayson,

    Accessing your list of subscribers and downloading them should be doable through your WordPress.com account associated with your Jetpack-connected sites (the account you used to connect Jetpack).

    If the issue persists, could you try clearing your browser cache or using a different browser? That will ensure you are logged into the correct account.

    Let us know what you get.

    Hi @muffinpeace, any advice on trying to get the add subscriber to work? It will not take a CSV file or individual entries. I only get an email stating that “We ran into a problem importing your subscribers”.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @stormgrayson,

    I’m having a look at your import logs and some of your latest imports were already subscribed to your site. Can you please check if these latest addresses are already part of your subscriber base?

    You can check this from Jetpack → Subscribers.

    Look forward to your updates.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Subscribers’ is closed to new replies.