Subscribers become unsubscribed when placing a new order

Hi there @blaudis,

Thanks for reaching out!

What you are seeing is expected behavior for guests users: if the checkbox at Checkout is left unchecked, then subscribers will not be subscribed, and existing subscribers will be unsubscribed. However, if a user is logged-in and has previously subscribed, then that checkbox will be pre-checked when they get to Checkout, avoiding this issue of getting unsubscribed. They will be able to go through checkout without needing to manually check the box, since it will be pre-checked for them.

However, if they are checking out while not logged-in or as a guest, and using an email address that was previously subscribed, the Checkout page won’t know to pre-check that box. In that case, if they don’t manually check the checkbox, then that would result in them being unsubscribed.

I think the best options in this case would be to either re-word the label (e.g. “Check this if you want to receive or continue receiving our promo emails”) or else require clients to create a user account, and then make sure they log in before placing their order.

I hope this helps!

Hello @blaudis ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Of course, feel free to reach out to us at any time if you need further assistance or you have other questions and we’d be happy to help.

Have a great day!