Subscribers not adding

  • Resolved fonzifuzz

    (@fonzifuzz)


    3 years, 7 months ago

    Hi,

    New customers aren’t being added to the subscriber list after purchase when they check the ‘subscribe me etc’ box. It used to work.

    My settings for the plug-in are:

    Use double opt-in -Yes
    Update existing subscribers- Yes
    Replace Interest groups- No

    The Debug log has the following errors listed:

    – INFO: Form 4461 > Submitted with errors: spam
    – ERROR: Form 4461 > Mailchimp API error: 400 Bad Request. Invalid Resource.

    I can see where a couple of people have tried to add to the mailing list but not everyone who has tried to add is logged in the Debug Log.

    The API is set up and currently showing as connected.

    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Lap

    (@lapzor)

    Please set the log to “log everything” and then test it the integration again. Does anything show up at all in the log when you do that?

    The two lines you see now in the log are not related to the integration.

    Thread Starter fonzifuzz

    (@fonzifuzz)

    Hi,

    It was already set to ‘logging everything’ when I submitted my previous post. Did I post the wrong information?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @fonzifuzz,

    The errors are only related to the form with ID “4461” and not the “WooCommerce integration”.

    Can you please share a link where this form is placed so we can test it?

    Thread Starter fonzifuzz

    (@fonzifuzz)

    Hi,

    The form is on the check-out page so I have reopened a test product so the form can be tested.

    Test product link

    I don’t know another way to provide the link to the checkout – if there is, please let me know!

    Plugin Contributor Lap

    (@lapzor)

    Ok, i tested it with email 60****[email protected]
    Anything in the log now?
    `
    I got an email “welcome to my mailinglist” so it seems to just work.

    Thread Starter fonzifuzz

    (@fonzifuzz)

    Thanks Lap

    It confirms this in the log: ‘WooCommerce Checkout > Successfully subscribed 60****@op***.com’

    Did the checkout process only ask you to subscribe once? I’m wondering if there is a duplicate form somewhere in the process, and one isn’t working? I had someone tick ‘yes’ for subscribing recently but they weren’t added to the mailing list. I haven’t changed any settings since that happened.

    Plugin Contributor Lap

    (@lapzor)

    I see 1 checkbox from our plugin, that’s the one I tested.
    I saw some drop down field as well to subscribe to the newsletter but that’s not from our plugin.

    Hope that helps. If you have any questions, please let me know!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Subscribers not adding’ is closed to new replies.