Subscribers not on any list…but still opening emails?

  • Resolved celestinaadams

    (@celestinaadams)


    2 years, 10 months ago

    I have a client who recently pointed out that in their Mailpoet subscribers list there are users who are not showing as subscribed to any list…but are still shown as receiving and opening newsletters. My expectation would be that subscribers not on any list wouldn’t receive newsletters sent to a specific list, but I’ve confirmed this is happening. Any insight into what’s going on?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @celestinaadams,

    Thanks for reaching out!

    You’re right, subscribers who are not subscribed to a specific list shouldn’t receive emails sent to this list.

    Do you see this subscriber in the list of users to who it was sent? You can check that by clicking the sending status for a particular email.

    Also, do you see them opening the newsletter in the detailed stats?

    Can you please share a couple of screenshots so we take a look? Please make sure that the sensitive information (first part of the email address, for example) is blurred on them.

    Cheers!

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
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