Subscribers Not Receiving eMails

  • Resolved yu138086

    (@yu138086)


    4 years, 1 month ago

    Hi,
    I am using an old version of Email Subscribers and Newsletters… Version 3.5.18

    My subscribers are not receiving my single and double opt-in emails. I have contacted my hosting provider and everything is working fine on their end.

    Could it be because I am using an older version? If I need to upgrade to current version, how to upgrade without losing my existing subscribers?

    Please help

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    We recommend you to upgrade to the latest version and try sending a test email to check if you are able to receive it.

    Please let us know if the issue persists. We will see what is going on.

    Thread Starter yu138086

    (@yu138086)

    Hi,

    I’ve upgraded to the latest version of Email Subscribers and then sent a test email to myself, which I did not receive in my inbox.

    These are my settings… https://prnt.sc/urckqr

    I’ve tried it by both enabling and disabling WordPress Chron but I dong think chron matters when sending a test email

    Thank you

    Thread Starter yu138086

    (@yu138086)

    Just to clarify, I did not receive the test email at all – neither in my inbox or spam/junk folder. It simply didn’t arrive.

    We’re sorry to hear that you are experiencing an issue sending emails. Could you report the issue via our contact page? We will get back to you through email.

Viewing 4 replies - 1 through 4 (of 4 total)
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