Subscribers not Receiving Photos in Email

Sorry for all the trouble.

I can’t seem to notice anything wrong with your site settings at the moment. I’ve just subscribed to your site, so I can see the issue in my inbox when you’ll publish a new post and understand what’s happening.

I’ll let you know as soon as I’ve received a subscription email!

Thanks Jeremy. The next one should come out tomorrow morning at 4:00 CDST.

TK

I received your email, and the image appears to be displayed properly in my email client (Gmail):
https://i.wpne.ws/hteL
https://i.wpne.ws/hteL

Do you use a specific email client to access your emails?

OK. I have polled some of my subscribers. Here is a list of known issues and what is working so far:

Here is what is not working:
iOS Apple Mail and Airmail (All providers)
MacOS Apple Mail, Airmail (All providers)
MacOS Outlook Mail (all providers)
GoDaddy Mail through MacOS Safari and Chrome

Here is what is working:
Google Mail through MacOS Chrome or Safari. Gmail through the above clients does not work.
Google Mail through Windows 10 browsers (All providers)
Windows 10 Mail (All providers)
Windows 10 with Outlook (All providers)

What is interesting is that my Avatar image and my signature (JPG) both show up. So it’s not that it’s disallowing images. My signature is embedded just the same way the image is. The common denominator is Apple except for Gmail. I also can’t point to an event that happened last Friday (e.g. iOS or MacOS update). What are your thoughts given this information?

TK

Update. I made some changes to my post workflow last night to see if it would fix today’s problem and it did not. I usually create a post from Lightroom using a Lightroom plugin. Have been doing this for over a year now. I thought perhaps an update somewhere might have caused the issue so I created a post from scratch, no copy/paste, etc. No luck.

Any ideas?

I have seen this issue also with jetpack subscriptions over the previous couple of days. Images don’t show up on iPhone Apple Mail emails but they do on desktop Apple Mail.

Is this an https/SSL issue? I spotted that only images served via https are displayed, images that are http aren’t showing up on iPhone.

Perhaps jetpack has tweaked something over the past couple of days which has blocked non-secure images displaying?

Thanks for the extra details! We’ll look into this, and I’ll let you know as soon as I have some news.

Hi @jeherve, any update? Still the same issue – haven’t heard anything from my email.

I also sent two emails over a week ago and heard nothing.

One thing to mention is that my logo is a JPG and it shows up but my photo does not. Perhaps size is an issue?

From what I’ve seen in various support threads, it’s something to do with the way jetpack processes blog posts and serves them in subscribers emails.

It’s either an SSL http vs https issue (as none of the non-secure http images show up in iPhone emails whereas the https secure images of gravatar’s logos & photos do)

or

it’s the way jetpack is serving up new code calling upon variously-sized “srcset” images that may not exist on the original blog – hopefully @jeherve and the team at Jetpack will have this fixed before the subscribers emails go out tomorrow morning! ??

Sounds reasonable @286blue. Let’s hope!!!! ??

We’re still looking into it, and haven’t found a way to fix this yet. I’ll let you know as soon as the problem is solved!

Thanks for the update Jeremy. Have they identified the problem and have not found a way to fix it or have they not identified the problem yet?

If it helps, the first instance of a problem for me was Friday morning October 21st. So, whatever changes took place between 4:00AM CDST on the 20th and 4:00AM CDST on the morning of the 21st might be the issue.

TK

We’ve identified the problem; as @286blue mentioned above, it is linked to wrong srcset attributes that are added to your images. Those attributes are used by browsers to deliver the image that fits your browser’s width best. Thus if you use a smartphone, you’ll get a smaller image for example.

Unfortunately those srcset attributes don’t use the correct values anymore. We haven’t been able to find out where those values got modified, but we’re looking into it!

If I reduce my image size down to X will it work?