Subscribing via “Members” works but not with “Subscribe”

Hi @gunzi11 thanks you for using my plugin. I made some test with the same plugin versions (and WP 6.4.1 and 2023 default theme) as you provide and it work as expected in my side.

So i decided to release a new version 2.1 – which have the function to logging some important settings and Klaviyo respond after form submission.

Can you please remove the custom code you add in the functions.php file, update the plugin, then going to the form’s klaviyo settings and activate the log setting as below image. Try to submit the form, then navigate to the file “debug.log” inside the plugin folder (yoursite-domain/wp-content/plugins/include-klaviyo-for-elementor-pro/) and sent me these info for further debug and support.

Hello thongnguyenminh,

first of all thank you for the fast reply and also for including the debug feature in your plugin.

I’ve deactivated the functions.php lines and tried both options, with members and subscriber. I can tell that with the members option the response line in the debug contained some information [ID, email], while the response line with the subscribe option remained an empty array.

I will send you the detailed logs in private, since I’m not sure regarding personal information.

Does this indicate that your plugin works as it should, but this is a problem in the Klaviyo settings?

Any further help would be appreciated!

KR,

gunzi11

Thanks @gunzi11 for your help. Base on your debug log – i beliveve the issue come from your List’s setting.

As you can see in below image, if the list you’re subscribing profiles to is set to double opt-in – then, the profile being subscribed will be asked to confirm their subscription. In this case, you will not see the profile’s data in your API requests nor will you see an update to the Channel box in the Klaviyo UI until the subscriber has finished opting in. That why you get a blank respond instead of error.

You can confirm this by change your list setting in to single opt-in or look at the subscribed mail box (maybe in spam folder) for the subscription confirm email and finish it.

Hope this help, please keep updatee me with this to make further support if necessary!

Hello @thongnguyenminh!

Thank you very much for taking your time and helping me with my issue.

I don’t know why, but suddenly it seems to work as intended.

Strange. Anyway. Thank you again, and I think that the debug function can help others as well so I hope that not all time was wasted.

BR,

gunzi11

Hi @gunzi11, glad to know that your issue have been gone. Thanks you again for using my plugin. Please fell free to ask if you need my help in the future.