Subscription add-on bringing site down

  • Resolved altmanncarol

    (@altmanncarol)


    9 years, 1 month ago

    We have recently started to have issues with the subscription add-on.
    For some reason it is occasionally crashing our site and the error message is this:

    “WordPress database error Lost connection to MySQL server during query for query SHOW FULL COLUMNS FROM wp_options made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/stripe-subscriptions/stripe-subscriptions.php’), update_option”

    We have reinstalled the latest version and it has made no difference.
    At the moment it is crashing the site at least once a day, sometimes only for a minute, but at other times for up to 20 minutes.

    Has anybody else experienced this issue?

    https://www.ads-software.com/plugins/stripe/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nick Young

    (@nickyoung87)

    I see you have submitted a request to our Pro support. We will make sure to answer this in there.

    Thanks!

Viewing 1 replies (of 1 total)
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