Subscription being charged 5x

Hi @amandatero

Thanks for reaching out!

I am sorry to hear that you are having issues with the premium plugin WooCommerce Subscriptions.

If you have a valid license with us, can you please open a support request for us to investigate further about your issue?

Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!

Actually, this is still on the free plan. I am just using WooCommerce Simple Subscription product, not the paid subscription plugin.

Hi @amandatero ,

Thanks for providing clarity!

Would you mind sharing a copy of your site’s System Status Report so that we can have a better understanding of your site’s current environment?

You can find this via WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Once you have this, please share the results here so that we can take a closer look.

Cheers!

Thank you!

WordPress Environment

WordPress address (URL): https://musicgameclub.com
Site address (URL): https://musicgameclub.com
WC Version: 7.6.1
REST API Version: ? 7.6.1
WC Blocks Version: ? 9.8.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.6.1
WC Database Prefix: rM9_
Total Database Size: 24.18MB
Database Data Size: 20.14MB
Database Index Size: 4.04MB
rM9_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
rM9_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rM9_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rM9_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
rM9_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rM9_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_actionscheduler_actions: Data: 1.02MB + Index: 0.66MB + Engine InnoDB
rM9_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_actionscheduler_logs: Data: 1.02MB + Index: 0.39MB + Engine InnoDB
rM9_aiowps_audit_log: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
rM9_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_comments: Data: 0.33MB + Index: 0.33MB + Engine InnoDB
rM9_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_options: Data: 5.02MB + Index: 0.23MB + Engine InnoDB
rM9_postmeta: Data: 2.16MB + Index: 0.39MB + Engine InnoDB
rM9_posts: Data: 7.02MB + Index: 0.22MB + Engine InnoDB
rM9_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rM9_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
rM9_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
rM9_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_sg_action: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
rM9_sg_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_sg_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
rM9_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rM9_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
rM9_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rM9_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
rM9_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rM9_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rM9_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_woocommerce_subscription_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rM9_yoast_indexable: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
rM9_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rM9_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rM9_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rM9_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB

Post Type Counts

attachment: 247
custom_css: 1
et_body_layout: 1
et_footer_layout: 2
et_header_layout: 1
et_pb_layout: 13
et_template: 9
et_theme_builder: 1
nav_menu_item: 15
page: 26
post: 30
product: 11
revision: 274
shop_coupon: 7
shop_order: 175
shop_subscription: 39
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (23)

a3 Lazy Load: by a3rev Software – 2.7.0
Akismet Anti-Spam: by Automattic – 5.1
All In One WP Security: by All In One WP Security & Firewall Team – 5.1.8
The Bluehost Plugin: by Bluehost – 2.13.3
Classic Editor: by WordPress Contributors – 1.6.3
ConvertKit for WooCommerce: by ConvertKit – 1.6.2
ConvertKit: by ConvertKit – 2.1.3
Easy Table of Contents: by Magazine3 – 2.0.47.1
Facebook for WooCommerce: by Facebook – 3.0.22
Flexible Checkout Fields: by WP Desk – 3.5.7
Jetpack: by Automattic – 12.1
jQuery Pin It Button for Images: by Marcin Skrzypiec – 3.0.6
Pinterest for WooCommerce: by WooCommerce – 1.2.21
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3

WooCommerce Custom Add To Cart Button: by Barn2 Plugins – 1.1.5
WooCommerce Dropbox: by Vadiem Janssens – 1.2.5
WooCommerce Payments: by Automattic – 5.8.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce Subscription Downloads: by WooCommerce – 1.3.0
WooCommerce: by Automattic – 7.6.1
Yoast SEO: by Team Yoast – 20.6
WP Super Cache: by Automattic – 1.9.4

Inactive Plugins (7)

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
Creative Mail by Newfold Digital: by Newfold Digital – 1.6.7
Health Check & Troubleshooting: by The www.ads-software.com community – 1.6.0
Hello Dolly: by Matt Mullenweg – 1.7.2
JetBackup: by JetBackup – 2.0.3
Pretty Links: by Pretty Links – 3.4.2
Rank Math SEO: by Rank Math – 1.0.114

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

Must Use Plugins (2)

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #101 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #995 - /my-account/
Terms and conditions: #428 - /terms-of-service/

Theme

Name: Divi
Version: 4.21.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://musicgameclub.com
Subscriptions-core Library Version: 5.6.0
Subscription Statuses: wc-cancelled: 7
wc-active: 31
wc-pending-cancel: 1

WooCommerce Account Connected: ? No

Store Setup

Country / State: United States (US) — Texas

Subscriptions by Payment Gateway

WooCommerce Payments: wc-active: 31
wc-cancelled: 7
wc-pending-cancel: 1

Payment Gateway Support

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Direct bank transfer: products
PayPal: refunds

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-04 20:48:32 -06:00
Options: ?
Notes: 112
Onboarding: completed

WooCommerce Payments

Version: 5.8.1
Connected to WPCOM: Yes
Blog ID: 209073497
Account ID: acct_1M4R5mFxAyHhnrGC

Action Scheduler

Canceled: 5
Oldest: 2023-04-25 22:03:39 +0000
Newest: 2023-05-04 02:51:58 +0000

Complete: 1,779
Oldest: 2023-04-03 17:24:07 +0000
Newest: 2023-05-04 16:19:07 +0000

Failed: 23
Oldest: 2022-11-19 19:52:57 +0000
Newest: 2023-04-26 20:47:06 +0000

Pending: 36
Oldest: 2023-05-04 17:17:53 +0000
Newest: 2023-06-04 13:24:43 +0000

Status report information

Generated at: 2023-05-04 10:53:28 -06:00
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Hi @amandatero ,

Thanks for sharing the SSR!

It appears that you are creating a Simple subscription product that comes as a feature with the WooCommerce Payments plugin, correct?

Due to the nature of this request, please can you contact us directly at WooCommerce.com → My Account → Support. You may need to create an account before you can access that page.

We’ll be happy to assist you further from there ??

Cheers!