Subscription Cancellation E-Mail

  • Resolved theawesomeladiesproject

    (@theawesomeladiesproject)


    7 years ago

    Hello –

    I am having the same problem as these two posts:
    https://www.ads-software.com/support/topic/an-email-from-xxx/
    https://www.ads-software.com/support/topic/paypal-error-cancelling-subscription/

    but I am already using PayPal Express for payment.

    I can post more of the e-mail I received if necessary –
    Associated Order:
    MemberOrder::__set_state(array(
    ‘gateway’ => ‘paypalexpress’,
    ‘Gateway’ =>
    PMProGateway_paypalexpress::__set_state(array(
    ‘gateway’ => ‘paypalexpress’,
    ‘httpParsedResponseAr’ =>
    array (
    ‘TIMESTAMP’ => ‘2017-11-04T01:09:19Z’,
    ‘CORRELATIONID’ => ’66acf2e48403f’,
    ‘ACK’ => ‘Failure’,
    ‘VERSION’ => ‘72.0’,
    ‘BUILD’ => ‘39206242’,
    ‘L_ERRORCODE0’ => ‘11556’,
    ‘L_SHORTMESSAGE0’ => ‘Invalid profile status for cancel action; profile should be active or suspended’,
    ‘L_LONGMESSAGE0’ => ‘Invalid profile status for cancel action; profile should be active or suspended’,
    ‘L_SEVERITYCODE0’ => ‘Error’,
    ),
    )),

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi there,

    Thank you for using Paid Memberships Pro.

    Were you previously using PayPal Standard and switched over to PayPal Express?

    Thread Starter theawesomeladiesproject

    (@theawesomeladiesproject)

    We have been running Paypal express since we opened the website for registration.

    Plugin Author Andrew Lima

    (@andrewza)

    Thank you for this, does this happen with every user that tries to cancel or only some?

    We may need to debug this further for you, please feel free to open a thread on https://www.paidmembershipspro.com

Viewing 3 replies - 1 through 3 (of 3 total)
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