Subscription Expired issue

  • Hello,

    I recently installed your plugin for recurring payments, and I am still in the testing phase. When subscribing to a product which i have set to charge daily using stripe for woocommerce the subscription expires when it should automatically renew and I get the following email.

    Subscription Expired: #2623

    Hi User,
    We would like to inform you that your subscription #2623 has expired.

    If you need to take any actions, please go to View subscription.

    I am wondering why this is happening I dont want to go live and have this issue. Additionally I noticed that the last update for the plugin was 8 months ago, is this because there is no need to update or if the plugin is no longer supported.

    • This topic was modified 1 year, 5 months ago by Wildwolf.
    • This topic was modified 1 year, 5 months ago by Wildwolf.

    The page I need help with: [log in to see the link]

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  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    Thank you for reaching out to us.

    The email you see is this one: https://prnt.sc/6HqUOkxVLheM

    They’re sent 1 day before the subscription expires, either it’s auto renewed or manually renewed subscription.

    You can disable the email for auto renewal in WooCommerce settings >> Emails. Click the Manage button and uncheck the “Enable” checkbox to disable it.

    May I know if the subscription is also renewed automatically or the email is all you received?

    Best regards.

Viewing 1 replies (of 1 total)
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