Subscription key problem

  • Resolved bezbeli

    (@bezbeli)


    2 years, 2 months ago

    Hi, I have a problem with the subscription key. It should be a valid key but when I enter it in Dashboard and try to validate I get “Error: Wrong key. Please enter correct site key and save changes to validate it.” notification. I tried to contact you via email or submit a support ticket through the website but you did not respond. I would not like to give you bad review as I’ve been using booster for quite a while and it usually delivers what’s promised but not replying to tickets or emails is kind of frustrating. At least add some kind of way to track tickets in admin area on your website. There is no way to know if you even got it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ronyp

    (@ronyp)

    Hello @bezbeli,

    My sincere apologies for all your inconvenience. Could you please just reach me on the contact form on the website?

    Please just submit the form and let me know here so that I will be back asap.

    Kind Regards,
    RonyP – Support Team

    Thread Starter bezbeli

    (@bezbeli)

    Hi RonyP, I’ve just sent you an email via contact form on the website.

    best,
    e

    Plugin Author ronyp

    (@ronyp)

    Hello @bezbeli,

    Thank you. I could find all your support tickets have been replied on a timely manner.

    I am marking this thread as resolved and please continue sharing your reply on zendesk as this forum is for free users.

    Kind Regards,
    RonyP – Support Team

    Thread Starter bezbeli

    (@bezbeli)

    ok, can you please tell me how can I access those replied tickets?

    Plugin Author ronyp

    (@ronyp)

    Hello @bezbeli,

    Kindly please check your emails, If you could not find please check spam as well.
    You must find all your tickets there.

    You have been replied recently yesterday.

    Kind Regards,
    RonyP – Support Team

    Thread Starter bezbeli

    (@bezbeli)

    yes you’re right, it went to spam. Got it, everything is working now. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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