Subscription List Keeps Getting Deleted

  • Resolved Shelia

    (@shelia879)


    9 years, 1 month ago

    For some reason whenever I send an email using SendPress, all my subscribers are removed from my lists once the email is sent. So basically each time I need to send out an email I have to import my list to send messages to. My email are sent using SendGrid and I’m wondering if there is a compatibility issue between SendPress and SendGrid.

    Thanks in advance for your help!

    https://www.ads-software.com/plugins/sendpress/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Shelia

    (@shelia879)

    It actually looks like once I send a message through SendPress/SendGrid, all my subscribers on the list I used have a status set to Bounced. Any assistance would be appreciated.

    Thanks!

    Plugin Author itdoug

    (@itdoug)

    Are you running pro? Or are you sending through send grid another way?

    There’s no way I can imagine that subscribers could be removed from a list. Since there may be some information about subscribers and screenshots you may need to share, you could contact us through our contact form and we could help you out better.

    https://sendpress.com/contact-us/

    Plugin Author Josh Lyford

    (@joshl)

    Hi Shelia879,

    I think this is a bug that i just fixed with the release that came out today version 1.2.10.20 please let me know if this does not fix your issue.

    Best,
    Josh

    Thread Starter Shelia

    (@shelia879)

    Awesome, I’ll test this out with my mailing and let you know if the issue is not resolved.

    Thanks,
    Shelia

    Thread Starter Shelia

    (@shelia879)

    Hi Josh,

    Seems like the issue has been resolved with the update code. Thanks so much!!

    Shelia

Viewing 5 replies - 1 through 5 (of 5 total)
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