subscription not renew

  • Hi,

    we test a subscription. payment is by stripe. when is due for payment, no payment is collected (not in stripe too). the subscription showed expired.

    where can i check to know where goes wrong?

    Any dvise is appreciated. Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support villasupport

    (@villasupport)

    Hi,

    We will check with Stripe payment and attempt to update you as soon as possible, please kindly wait.

    Best regards.

    Plugin Support villasupport

    (@villasupport)

    Hi,

    We reviewed automatically renewing the subscription and it performs normally and correctly with 2 recommended Stripe plugins: Stripe and Sepa(WooCommerce Stripe Gateway by WooCommerce); Stripe Credit Cards, SEPA and Stripe Google Pay(Payment Plugins for Stripe WooCommerce by Payment Plugins).

    Best regards.

    Thread Starter jbenedict2

    (@jbenedict2)

    thank you for the kind replies.

    we are using strip (woo commerce plugin)

    it seem not renew, instead it expired the subscription.

    I wonder is it because we didn’t set expiry date for the subscription?

    we want the subscription to keep continue billing until customer request to terminate.

    Plugin Support villasupport

    (@villasupport)

    Could you give us the plugin’s link?

    Thread Starter jbenedict2

    (@jbenedict2)

    sorry, I do not understand “give you the plugin link” means? Please explain, thank you.

    Plugin Support villasupport

    (@villasupport)

    I meant, please share with us the Stripe plugin you have checked and encountered the issue.

    We have tested with this Stripe plugins:

    + https://www.ads-software.com/plugins/woocommerce-gateway-stripe/ => it seems there is a code error with this plugin when we install it.

    + https://www.ads-software.com/plugins/woo-stripe-payment/ => It is working find with our plugin.

    Best regards

    Same here not renewing and it’s cancelling subscriptions when it is set to not cancel in subre settings leave the subscription as is

    I see this error in wooocommerce using woocommerce payments with stripe

    2024-01-14T12:52:57+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: int – string in /web/wp-content/plugins/subre-product-subscription-for-woo/includes/subscription-order.php:329 Stack trace: #0 /web/wp-content/plugins/subre-product-subscription-for-woo/includes/subscription-actions.php(125): SUBRE_SUBSCRIPTION_ORDER::create_renewal_order() #1 /web/wp-includes/class-wp-hook.php(324): SUBRE_SUBSCRIPTION_ACTIONS::renew_subscription_action() #2 /web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 /web/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /web/wp-settings.php(665): do_action() #5 /web/wp-config.php(89): require_once(‘…’) #6 /web/wp-load.php(50): require_once(‘…’) #7 /web/wp-blog-header.php(13): require_once(‘…’) #8 /web/index.php(17): require(‘…’) #9 {main} thrown in /web/wp-content/plugins/subre-product-subscription-for-woo/includes/subscription-order.php on line 329

    Plugin Support villasupport

    (@villasupport)

    Hi,

    We will check this issue on our end and attempt to feedback to you, kindly wait.

    Best regards.

    Plugin Support villasupport

    (@villasupport)

    Hi,

    A new version of the plugin has just been uploaded to fix this issue, please update it and check again.

    Best regards.

    Plugin Support dragonlord47

    (@dragonlord47)

    Hi,

    A new version of the plugin has just been uploaded to fix this issue, please update it and check again.
    Best regards.

Viewing 10 replies - 1 through 10 (of 10 total)
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