Subscription order payment method is not saving anymore

  • Resolved eundoong

    (@eundoong)


    6 months, 3 weeks ago

    Hello,

    We’ve been using the WooCommerce Stripe Payment Gateway with the YITH Subscription plugin for subscription orders. Recently, we’ve noticed that a few subscription renewals have failed due to ‘no card saved’ in Stripe. I reached out to YITH, and they informed me that due to a recent update, the ‘Save payment information to my account for future purchases’ checkbox must now be ticked for auto-recurring payments to work.

    Many customers are not noticing this option, and we risk losing more subscription customers as a result. I would like to know if this issue will be addressed in the future. YITH Subscription plugin support has advised me that ‘this depends on the WooCommerce Stripe Gateway plugin, so it’s out of their control.’

    Looking forward to your response.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @eundoong,

    Thank you for reaching out.

    We understand the concern you have with the recent changes affecting the Stripe Payment Gateway in conjunction with the YITH Subscription plugin.

    The requirement for the ‘Save payment information to my account for future purchases’ checkbox to be ticked is indeed a feature of the Stripe Payment Gateway and not the YITH plugin.

    We understand how this feature has impacted your business. Therefore, I suggest that you consider adding a note or tooltip near the checkbox to draw your customers’ attention to it. This might help reduce the number of missed recurring payments.

    I hope this helps.

    Thread Starter eundoong

    (@eundoong)

    Hello,

    Thank you for your response.

    I appreciate the suggestion to add a note or tooltip near the checkbox. However, prior to this recent update, customers did not need to check the ‘Save payment information to my account for future purchases’ box for auto-recurring payments to work. This change seems to have affected subscriptions that were functioning smoothly before.

    Is there any way to adjust the settings or make changes so that, when purchasing a subscription product, customers wouldn’t need to tick this checkbox, as it was before?

    Thank you for your continued assistance.

    Best regards,
    Eunji

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello eundoong,

    Thank you for your reply.

    I reached out to YITH, and they informed me that due to a recent update, the ‘Save payment information to my account for future purchases’ checkbox must now be ticked for auto-recurring payments to work.

    Could you ask YITH support to share a link to this update for our reference?
    I can check thoroughly and determine if there is a way around this.

    In this reply on the WooCommerce forum, I suggested creating a ticket via WooCommerce.com.
    If you have not done this already, please do that so our Happiness Engineers can guide you further.

    Looking forward to your response. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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