Subscription Page Shows as Not Active

Hello!

I’m having an issue where when some users visit the page to view their subscription status (/account/my-subscription/), it shows that they have no subscription. So they aren’t able to see their subscription or manage it from that page as they normally would.

Looking at the subscription details for those users, they have active subscriptions, and the PayPal ‘Profile ID’ is correct. From the admin panel their subscriptions show as active, but from their frontend POV it says not active, causing a few alarmed emails.

I’m using the latest version of the plugin: 2.8.7

Thank you!