Subscription problems

Hi @dkennedy56

(Yes, it’s the same Bruce Allen)

Congrats on the move to .org!

Right now your site is showing as NOT connected to Jetpack.

While your site is publicly accessible, we cannot access your site’s XML-RPC file:

• https://dankennedy.net/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

• XML-RPC server accepts POST requests only.

You can see a working example here:

• https://wp.cloud/xmlrpc.php

Right now, that page on your site just displays a blank white page. I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
• Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

• https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

As for your subscribers, they do all seem to be there, and I do see your burner Yahoo address listed as a “pending” email subscriber, meaning that the account has not confirmed the subscription. (An email is sent to the account with a link to click to confirm.) Let’s get your Jetpack connection straightened out, and then we can tackle the subscribers.

(We can also merge the traffic stats from your old WordPress.com site into your new Jetpack site, let us know if you want to do that.)

Hi, Bruce —

Fancy meeting you here! Thank you for this really helpful, detailed response. My son is helping me with the transition, so some of this is mystifying. (OK, all of it is mystifying.) I haven’t used FTP for years. I’ll try playing around with this to the extent that I can, but I’m going to shy away from doing anything that seems like it might be harmful. My son might have some time to give to this soon, but he’s in the middle of a big job.

Bruce, my son has been so busy with his photography business that I haven’t been able to try these steps yet. But I did install an upgrade of Jetpack, and things seem more normal. Users are signing up for email delivery without any problem, and I can now see all my subscribers. Maybe it resolved itself with the upgrade?

Glad to hear you sorted it out @dkennedy56. Indeed, using the latest version of Jetpack helps to ensure it’s working properly and with the latest security updates. I’ll pass on your kind words to Bruce.

I would like to know why I can’t seem to get the emails delivered to any of my email addresses and what I can do to change that. They’re stuck somewhere — how can I flush them out? Thank you.

We’ve noted that some email providers, Gmail in particular, like to put our emails in a bulk folder, such as “social” or “updates.” – can you take a look in those, as well as spam, to make sure they’re not in one of those?

That’s not the issue. I got rid of Google’s extra folders years ago.

Hi Dan,

Let’s back up a step, which emails are you not receiving? All of them? Emails about new posts and comments? Signups? Which ones are you expecting to receive but are not? I went back through our logs and see over 30 emails sent you over the last three weeks or so. These were comment notifications, notices of new posts, and new likes and followers.

I’m getting emails about activity on the site — new comments, comments that need to be moderated, new subscribers. But I tried signing up as if I was a would-be subscriber, using three different email addresses, and I’m not getting any of my posts delivered by email. I also don’t seem to be in the database of subscribers.