Subscription Recurring Next Payment Issue

  • Resolved sukalo

    (@sukalo)


    2 years, 12 months ago

    On Live testing before i use to clients I am running a subscription per day, using paypal and stripe.

    Paypal has worked great.

    Stripe seems to have two issues, this is a day subscription, the payment has been taken which is fine but:

    1. Incorrect next payment date, was 27th this morning now 28th, you can see start date and how many payments made yet the next payment should be the 26th but isn’t.

    Image Here

    2. A new invoice which is blank has been created and linked to the original stripe invoice but not shown in the original paid invoice.

    IMG 2

    IMG 3

    IMG 4

    Note:

    These are both PayPal which is fine:
    INV-03228
    INV-00005

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sukalo

    (@sukalo)

    Update today:

    Subscription #18 is now displaying next payment date 31st, jumped 3 days today:

    IMG HERE

    Another new invoice created INV-00007 separate to the renewal and empty.

    New Problem:

    3 Invoices created / showing for INV-00008 which is from PayPal subscription.

    IMG HERE

    I’m not sure if related but recently i’m getting a Connection to Database Error when trying to access my website then after about 5 minutes the error goes away and the website works fine. Not sure if the plugin is causing this error?

    Plugin Author Stiofan

    (@stiofansisland)

    Hi @sukalo,

    The DB connection may infact be the culprit, both PayPal and Stripe communicate with your site, if that fails funny things can happen.

    I will initiate my own test but if you wish us to help further please open a support ticket here: https://wpgetpaid.com/support/

    Thanks,

    Stiofan

Viewing 2 replies - 1 through 2 (of 2 total)
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