Subscription Reminder if Not Subscribed Not Working

  • Resolved aikorei

    (@aikorei)


    5 years, 12 months ago

    Hi. Currently when a user closes the popup it disappears on that page. But when they reload the page or navigate to another page (such as when browsing products), the popup appears again. It does this each time a new page is loaded.

    The setting for “Subscription reminder if not subscribe” was at the default 1 hour. I changed it to 2 hours to see if it would re-trigger the setting, but it’s still not working as expected.

    I cleared all cookies/cache and did a hard refresh (ctrl+F5). I’m also in development mode with Cloudflare to bypass their cache.

    Is there anything I’m missing? Anything I can modify?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter aikorei

    (@aikorei)

    Sadly, I just disabled the plugin until I can figure this out. Even after subscribing, it continues to show the popup.

    I’m not sure if they’re connected, but I don’t recall seeing this issue until I enabled the little gift box bubble in the lower right corner after they close the popup. I disabled that option, but it had no effect.

    Hi,
    I just have some tests on your site and see it work properly. Cookie is set correctly. I subscribed(or close the popup) on home page and move around to your shop and some products, popup does not show again. Our plugin works based on cookie so if you delete cookies, popup is supposed to show again.

    Thread Starter aikorei

    (@aikorei)

    Huh. I’m sorry, you are right – I was testing using MS Edge (I have it set to auto-clear cookies/cache when I close, so I use Edge when I need to test cookie settings). It works perfectly in Chrome and Firefox, but not in Edge or IE, which I’m not too particularly worried about.

    You sir, have earned a premium customer. I’m heading over to buy the upgraded version now. I actually bought another plugin to offer a discount code for subscribing, and your plugin blows theirs away (I’ve requested a refund for the other one). Even the free version you offer is better than their paid version. Thank you for making an outstanding plugin! ??

    That’s great. Thank you very much ??

Viewing 4 replies - 1 through 4 (of 4 total)
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