Subscription renewal Status Error

Hi @tomaszjanuszewski,

You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/developer-knowledge-base/useful-functions/ a list of useful functions.

Now, I will like to investigate what is happening on your site.

Do you have the latest version of PMS V 2.10.5 on the site?

What payment gateway do you use?

Could you please go to the WordPress Dashboard -> Paid Member Subscriptions -> Members page, hover your mouse cursor over the member (with which you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page click on the “Edit” button from the Subscription tab and please take a screenshot of the Subscription Logs and send it to me.

You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs an example of how the Subscription Logs should look.

You can use a site like https://snipboard.io/ to share the screenshots.