Subscription renewal stays “On Hold”

@tsabar

The Stripe plugin doesn’t control the status of your subscription, that’s all WooCommerce Subscriptions. When the Stripe plugin processes the renewal payment, it calls the WC_Order::payment_complete function.

Internally, WooCommerce updates the status of the renewal. The Subscription then listens to the status change on the order and it’s status should be updated to active.

As long as the Stripe plugin is processing the payment and the renewal order’s status changes to processing/completed, its doing what it’s designed to do.

It looks to me like there is something else going on that would prevent your subscription from changing back to an active status. Check your WooCommerce > Status > Logs page to see if there are any clues.

Kind Regards