Subscription renewals are failing

  • Resolved rbdev

    (@rbdev)


    4 months, 2 weeks ago

    It’s the time of year for renewals, but we’re encountering several issues with Stripe, such as:

    • “Suspicious”
    • “Try again later”
    • “Transaction not allowed”
    • “Do not honor”
    • “Early fraud warning”

    While some errors are understandable, these particular messages are not. I have already contacted Stripe Support, and they advised me to reach out to you for further assistance.

    What could be the cause of these issues?

    I sincerely appreciate any help you can provide.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @rbdev ,

    Thanks for reaching out, and sorry to know about the subscription renewals failure.

    Could you share more details about the kind of subscription?

    If you would prefer to share those details privately, you may message us via Get Support – Content Control Plugin.

    We look forward to getting that sorted out for you.

    Plugin Author Daniel Iser

    (@danieliser)

    @rbdev – More specifically I’m inclined to ask how our plugin is involved with these transactions. This plugin does not interact with ecommerce or subscriptions currently.

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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