Subscription Renewals Failing

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  • Plugin Support Femi

    (@femiyb)

    Hello @pthpndr

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]”

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/

    Please include a link to this thread when sending a private message.

    Thanks!

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