Subscriptions are not working, one time payments are working

Hi @vermadililpjpr,

Are these older subscriptions that can’t be renewed?
In plugin versions before 1.6.2, it was possible to create a subscription order even when PayPal failed to save the payment method. This didn’t cause a problem for the initial payment, but subsequent renewals could then not be processed when there is no saved payment method.
We are still working on a final solution and had to disable the guest checkout for subscriptions in the meantime to prevent long-term issues with subscriptions.
As of version 1.6.3, only logged-in users will see the PayPal gateway in the checkout when a subscription product is in the cart.

But to learn more about what’s preventing renewal payments, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
If enabled, then every transaction will create a log entry that can be accessed from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.?

If “Logging” was not yet enabled, could you please enable it and then share with us your log after attempting to process a subscription renewal?
You can share it either here in the forums or privately with us from here:
https://paypal.inpsyde.com/docs/request-support
Thanks!

Kind regards,
Niklas

Hi @niklasinpsyde, I am experiencing exactly this same situation, the checkout box disappears when the person has a subscription product in the cart, and the worst part is that it is the only payment option that I have enabled.

• This reply was modified 2 years, 11 months ago by Renzo.

Hi @renzodangelo,

If you sell subscriptions exclusively with PayPal Payments then the best thing, for now, would be to disable the guest checkout option in WooCommerce so that only registered users can visit the checkout page.
We understand that this is not the flow most store owners are looking for, but currently, this is the best method to ensure that the subscription will continue to renew properly.
A plugin like this can improve the WooCommerce behavior around this a bit to display a registration form instead of an empty page when attempting to view the checkout.
When the user is logged in, then the gateway will be loaded and subscription purchases should be successful.

With the older version 1.6.1 and before, guest users could also purchase subscription products, but saving the payment method may fail without any obvious errors. This wouldn’t cause any problems until the first renewal would take place and fail due to no saved payment method.
Restoring the guest checkout for subscriptions is one of our top priorities and we hope to have a solution ready for sometime in January. We are working on quite a few Vaulting related improvements to provide a more consistent experience.

If anything remains unclear, please create a separate thread here in the support forums for us to look into further. Thanks!

Kind regards,
Niklas

Hi @niklasinpsyde,

First, thank you very much for taking the time to explain the situation, I really appreciate it.

I will follow your recommendations while the solution arrives in the next version. I will notify you of the news. Best regards!

Renzo

Add me to the list of impacted folks.

Has this been fixed in later versions of the subscription plug in?

Hi @niklasinpsyde, in my case everything was solved with the latest version. Thank you very much for your help.