Subscriptions for Woocommerce blocks Stripe payments

Hello su1

Thank you for contacting WooCommerce support.

I understand you are facing an issue on your website where payments made with Stripe are failing and you seeing an error “Something went wrong. Please contact us to get assistance“.

You noticed that deactivating the Subscriptions for WooCommerce plugin allowed my payments to go through.

To start, it would be helpful if you could provide the following:

1. System Status Report: Navigate to WooCommerce > Status on your admin dashboard. There, select “Get system report” and then “Copy for support”. You can paste the report in your response here.
2. Error Log: Share a copy of the error log related to Stripe.
   You can find this under WooCommerce > System Status > Logs.

With this information, I will be better able to investigate and understand what might be causing these issues on your site.

Looking forward to your response. ??

Best regards.

I don’t really like sharing the System status report publicly as there is so much information in there that could be used to attack my site. Is there a way to share it privately?

For the error log, if you are talking about woocommerce-gateway-stripe, I don’t have any error message in there. Only messages when the transaction succeeds.

In fatal-errors I have a couple of messages like this :

2024-02-25T22:21:31+00:00 Critique Uncaught WpOrg\Requests\Exception\InvalidArgument: WpOrg\Requests\Cookie::__construct(): Argument #1 ($name) must be of type string, integer given in /public_html/wp-includes/Requests/src/Exception/InvalidArgument.php:29 CONTEXT: {“error”:{“type”:1,”file”:”public_html\/wp-includes\/Requests\/src\/Exception\/InvalidArgument.php”,”line”:29},”backtrace”:[“”,”#0 public_html\/wp-includes\/Requests\/src\/Cookie.php(84): WpOrg\\Requests\\Exception\\InvalidArgument::create()”,”#1 /public_html\/wp-includes\/class-wp-http.php(472): WpOrg\\Requests\\Cookie->__construct()”,”#2 public_html\/wp-includes\/class-wp-http.php(352): WP_Http::normalize_cookies()”,”#3 public_html\/wp-includes\/class-wp-http.php(619): WP_Http->request()”,”#4 public_html\/wp-includes\/http.php(186): WP_Http->post()”,”#5 public_html\/wp-content\/plugins\/woocommerce\/includes\/libraries\/wp-async-request.php(85): wp_remote_post()”,”#6 \/home\/serve”]}

but not sure if they are related to Stripe

• This reply was modified 9 months ago by su1.

Hi @su1,

I understand your concern about sharing the System Status Report publicly. You can send it to us after you’ve taken out any private info, such as your site URL. You can also share only the list of active plugins, the active theme, and the server environment.

Additionally, the fatal error you shared seems to be related to the WP HTTP API and not directly to Stripe. However, it could be indirectly causing the issue with Stripe.

To get a clearer picture of what might be causing the issue, could you please try to replicate the issue with all other plugins deactivated except for WooCommerce, Stripe, and Subscriptions? This will help us determine if there’s a conflict with another plugin.

Additionally, since the issue was resolved after disabling the Subscriptions for WooCommerce plugin, it would be best to reach out to the plugin’s developers for further assistance here. There is a possibility that this plugin is conflicting with the Stripe plugin.

I hope this provides some clarity. Please let us know if you have any other questions!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.