Subscriptions not posting back to PMP

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Please navigate to Memberships > Settings > Payment Gateways and recreate your webhook URL, and let me know if the issue persists?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

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Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Thanks, Jarryd. Your tip resolved the issue for me. This seems like a bug though in that updating to 3.1 breaks existing Stripe webhooks and caused bad customer experience (for me, and for my customers). I had to click the button there called “Create Webhook”, which returned functionality for my user checkouts. Prior to doing that, new users would get charged by Stripe, but they would never get assigned a membership level on my site. I had to manually go in and open membership up to them, and not I cannot auto-renew them so it will be lost revenue most likely.

Anyways, thanks!

Thank you for your feedback, @ben-castellani.

New members will still be charged with a recurring payment. You can resend the events that had failed via Stripe’s dashboard under Developer > Webhook to your site so that the orders can be marked as paid (for future reference).

For those that you marked manually as paid, navigate to the Subscriptions tab when editing them and hit the Sync with Gateway button – this will ensure that PMPro connects this user to Stripe and is in sync for future orders.

If you have any other questions about this though, please start a new topic and I’d be happy to help.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

The actual payments from new member sign ups never failed in Stripe though. In Stripe the payment worked and the user is signed up for a recurring plan. So there are no failed Webhooks or Events in the Stripe Dashboard. Also, when Editing a Member on my site, there is no “Sync with Gateway” button in the Edit Member > Subscriptions section. It just says “This user does not have any subscriptions.”

• This reply was modified 3 months, 3 weeks ago by Ben Castellani.

Thank you for your feedback, Ben. We’re looking further into this and will provide feedback ASAP

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi Jarryd, did you manage to resolve this? We are also having this problem, and recreating the webhooks and resending events doesn’t seem to be working to finalise these ‘Token’ orders in PMP.

Thanks,

Tali

@jarryd-long did you find a fix for this?