A plugin with great potential and a trustworthy developer

UPDATE
I’m very happy that following my earlier misgivings, the developer quickly contacted me to issue a refund. The reason for their previous unresponsiveness seems to be due to a technical email account issue, not a refusal to honour the refund guarantee. So users should feel confident in trusting the 14 day guarantee! As the plugin doesn’t yet function as part of a membership site, I have revised my rating from 2 to 4 stars. However, if you do not need the plugin to work as part of a membership site, I would highly recommend it.

ORIGINAL
It’s a shame to be writing this because up to a point the developers / Masteriyo team were super-helpful and I think the plugin has great potential. I paid for the premium plugin. In it’s current iteration, it does not work alongside a membership plugin as users created outside Masteriyo generate ugly 505 errors when trying to sign up or sign in for courses. In fairness tech support have said they will address it. However, it doesn’t currently work for me, so I requested a refund under the ‘14 day no questions asked’ guarantee. This is where I’ve been let down – despite a couple of emails to the Masteriyo admin team, I’ve received no response re money back. I’ve now had to block the transaction on my credit card. Not sure if this is ineffective administration or a deliberately misleading guarantee sales pitch.

Anyway, for now be aware if you plan to use this plugin to sell courses as part of a membership site (with a separate membership plugin) and that it might not be straightforward to get a refund.

• This topic was modified 1 year, 8 months ago by thephotofitz. Reason: further correspondence with developer