Sucuri: (1456953427) Send_log: couldn't connect to host

  • Resolved daymobrew

    (@daymobrew)


    8 years, 8 months ago

    I get this error when I save a post or page. When I refresh the browser page it works and the post/page is updated. The number in the error message changes.

    What is the likely cause of this?

    I do know that the site does have an outdated version of curl or ssl so I have difficulty installing or updating plugins.

    https://www.ads-software.com/plugins/sucuri-scanner/

Viewing 4 replies - 1 through 4 (of 4 total)

  • We have been having intermittent issues with the server where the API service is being hosted, this error message is a symptom of those issues. Please disable the communication with the API from the “API Service” panel located in the plugin’ settings page, additionally I recommend you to enable the “Log Exporter” so the security logs are not lost.

    I am working in a new version of the code that will both handle these connectivity issues better and read the security logs stored in the local disk when the communication with the API is disabled, this will keep the audit logs panel working as if nothing had happened.

    I will update this ticket once the new code is finished.

    Thread Starter daymobrew

    (@daymobrew)

    Thank you.

    I have disabled API Service.

    Log Exporter won’t accept my absolute path. Parent dir is 0777, I created a log file with permissions 0666. It accepted it once and then I disabled the log for a second (it wrote to the file that the setting was disabled). After that it will not accept the path.

    It flashes up that it has been accepted (I see the green block) and then that disappears.

    I got the top portions of the absolute path from the “Data Storage Path” value in the “General” tab.

    Hi Yorman,

    I have the same issue here.

    Would you please consider to automatically switch on “API Service Communication” in the next version, so all the people switching it off now don’t forget the have switched it off due to the errors.

    Thanks
    Heinz

    Fixed with commit 8128d3d [1]; once the pull-request #8 [2] is merged with the rest of the code we will release a new version of the plugin so you can have the fixes too in your website. However, if you want/need the changes sooner you can install the development archive from here [3].

    As suggested by @wp_hela I added an admin notice with a suggestion to re-enable the API service communication if it was disabled in a previous version of the plugin, there is no way to know why this option was disabled in the first place, I prefer to keep the re-enabling manual to prevent issues with people that simply don’t want to use that feature. Thanks for your patience.

    [1] https://github.com/cixtor/sucuri-wordpress-plugin/commit/8128d3d
    [2] https://github.com/Sucuri/sucuri-wordpress-plugin/pull/8
    [3] https://github.com/cixtor/sucuri-wordpress-plugin/archive/master.zip

Viewing 4 replies - 1 through 4 (of 4 total)
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