Sucuri Firewall completely disabled my site

  • Resolved machepap

    (@machepap)


    1 year, 9 months ago

    So I installed the Sucuri firewall yesterday through the plugin which was simple one-click process, the app told me not to change DNS records, that all was installed and working properly. However, now can’t access the site at all or the WordPress dashboard (error: site fails to load after too many redirects). Same is true for all browsers, all users. I tried disabling the plugin via FTP but that did not fix the issue. Called GoDaddy, who told me the IP address in Sucuri is wrong. I tried changing it via Sucuri dashboard, but that introduced a new error. I changed it back and now I can see the site’s homepage on one browser but no other page and other browsers/users still can’t see it at all. I am at a loss, still waiting for action from Sucuri support. How can I fix this? Or how can I at least disable the firewall while I wait?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sucuri

    (@sucuri)

    Hi Machepap can I get the ticket number so I can follow up there? going to be a lot easier to trouble shoot from inside the dashboard then on the forums. you can email it to [email protected] attention hammer or post it here thx.

    Thread Starter machepap

    (@machepap)

    apparently there was a conflict with a redirection plug in, which has since been turned off. The firewall is currently disabled, waiting for updates to DNS now. Ticket # is 16759936142700

    Plugin Support sucuri1

    (@sucuri1)

    Hi Machepap,

    Looks like the ticket as been completed and everything has been fixed. We appreciate you reaching out to us and thank you for being a customer.

    Plugin Author Sucuri

    (@sucuri)

    resolving out issue

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Sucuri Firewall completely disabled my site’ is closed to new replies.