• Resolved darwinfamilylife

    (@darwinfamilylife)


    Hello i am having issues with my sucuri plugin. It is saying this error message:

    “SUCURI: SiteCheck error: Unable to properly scan your site. Unable to connect”

    I need to perform a scan – How do i correct this?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • What’s your website?

    Thread Starter darwinfamilylife

    (@darwinfamilylife)

    Hello @darwinfamilylife,

    Your website was scanned 2 hours ago, unfortunately, the scanner was unable to perform the necessary checks to confirm if your website is infected with malware or not. These temporary errors usually happen when the website is under heavy load, or when the response time takes longer than 20 seconds.

    I requested a fresh scan just now and it appears to be okay [1].

    The only warning that the scanner is reporting is with a directory listing in one of the WordPress core directories [2]. You should consider to patch that to reduce the amount of information hackers can gather while attempting an attack.

    In the plugin, go to “Settings > Data Storage”, then select “sucuri-sitecheck.php”, and submit the form. This will force the plugin to remove the cache that contains the malware scan that failed 2 hours ago, and will download the new results, the ones that I requested just a few minutes ago.

    Marking as resolved, let me know if you need more information.

    [1] https://sitecheck.sucuri.net/results/www.darwinfamilylife.com.au
    [2] https://www.darwinfamilylife.com.au/wp-includes/css/

    Thread Starter darwinfamilylife

    (@darwinfamilylife)

    Hi thanks for that I have selected “sucuri-sitecheck.php”, but how do i submit the form?

    There must be a button at the bottom of the table with the text “Delete”.

    When the plugin scans your website for malware, it stores the result in the “sucuri-sitecheck.php” file for 24 hours or so, and automatically refreshes the information the next time it runs. However, people can request an early scan by deleting this cache.

    Thread Starter darwinfamilylife

    (@darwinfamilylife)

    ok great done that now thank you

Viewing 6 replies - 1 through 6 (of 6 total)
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