SUCURI: SiteCheck error: Unable to properly scan your site properly

  • Resolved Chris

    (@isaabalot)


    1 month, 3 weeks ago

    My plugin is saying this “SUCURI: SiteCheck error: Unable to properly scan your site. Timeout reached” Recently I turned off access to /wp-json/wp/v2/users and disabled xmlrpc. Is this something it needs to work?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support sucuri1

    (@sucuri1)

    @isaabalot Please let us know if you are still having this issue. We would need more information from you in order to resolve.

    Thread Starter Chris

    (@isaabalot)

    @sucuri1 This is not resolved and still does not work.

    • This reply was modified 1 month, 2 weeks ago by Chris.
    Plugin Support sucuri1

    (@sucuri1)

    @isaabalot It looks like our remote scanner is still unable to reach your site. The cause may vary and sometimes security controls such as captcha might block us from reaching the site. You can use https://sitecheck.sucuri.net/ to test our ability to scan your site remotely.

    Thread Starter Chris

    (@isaabalot)

    @sucuri1 I tested it and it said it failed. “Signature: warning-connection/timeout

    Description:?SiteCheck was unable to connect to your webserver in reasonable time. Please check if you spelled the website URL correctly and if the website is up and running. Please contact your web hosting company if the website is down.”

    Site appears to be working fine and I don’t have any suspicious login’s etc. I do have recaptcha enabled on the contact form plugin. “reCAPTCHA is active on this site.”

    • This reply was modified 1 month, 2 weeks ago by Chris.
    Plugin Support sucuri1

    (@sucuri1)

    @isaabalot Is this issue still occurring, if so can you please email us at [email protected] and provide us the with the site and the hosting ip address?

    Thread Starter Chris

    (@isaabalot)

    I emailed the info over to you. No, it is still not working.

    Plugin Support sucuri1

    (@sucuri1)

    @isaabalot Thank you Chris. We’ll reach back out over email.

    Thread Starter Chris

    (@isaabalot)

    I haven’t heard anything back.

    Plugin Support sucuri1

    (@sucuri1)

    @isaabalot Chris can you resend the email and let me know the subject title.

Viewing 9 replies - 1 through 9 (of 9 total)
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