Sudden increase of pending orders

  • Resolved cutu234

    (@cutu234)


    1 month, 1 week ago

    We’ve recently found out that pending orders (via PayPal) have suddenly increased from around 0 – 1% to 4 – 6%. It began around August 14th. The log files don’t show any errors. The orders were just not completed. It is very unlikey that customers suddenly decided to cancel orders on a regular basis.

    We ran the usual updates, but did not change anything significant.

    Do you have any idea what’s going on?

    • This topic was modified 1 month, 1 week ago by cutu234.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cutu234

    Do you have any idea what’s going on?

    No, not based on the information you have provided. Are you referring to a pending WooCommerce order status or the PayPal order is pending? That’s an important distinction.

    As you can see from the plugin’s release notes, nothing about how the plugin processes payments has changed.

    Kind Regards

    Thread Starter cutu234

    (@cutu234)

    I guess, it was a glitch on the PayPal side. Orders are back to normal now. Thanks for the fast reply!

Viewing 2 replies - 1 through 2 (of 2 total)
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