• Resolved lpmarketingteam

    (@lpmarketingteam)


    Hi – Recently, after connecting, Jetpack (Backup) refused to validate our user or email.

    It will say “Connecting as…” with the [correct user name shown] and correct email address.

    After one second of trying, It reports “Error authorizing. Page is refreshing for another attempt.”

    It will try again with the same results. The weird thing is – we paid for annual, about 3 months ago, and it worked fine until just recently. Following the sign up email to the letter to (re)-validate just keeps iterating the same behavior. Same Key, Email… etc.

    Not sure why ours won’t validate as usual now.

    Thanks for any thoughts or support on this!

    -Ryan

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Emily A. (a11n)

    (@happyaxident)

    Hi Ryan,
    Very sorry for the delay in replying to you! We have just replied to via email; please let us know if you do not receive that.

    Thank you,

    @happyaxident

Viewing 1 replies (of 1 total)
  • The topic ‘Sudden issue authorizing for Jetpack Backup’ is closed to new replies.