Suddenly crashed Cloudflare & WP Engine

  • Resolved bgoosen

    (@bgoosen)


    6 months, 3 weeks ago

    Our blog is hosted on WP Engine. Between about 4:50 PM CT and 5:45 PM our blog started returning a 502 bad gateway Cloudflare error. I just got off the line with support, and the solution was to turn off the Font Awesome plugin.

    Does anyone have any suggestions to fix this issue? Is anyone else suddenly experiencing this issue?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Same happened here on the production site I manage. WP Engine initially blamed Cloudflare, but when we contacted Cloudflare Support, they were able to demonstrate that the problem was with the origin server at WP Engine via the logs. Support disabled the plugin and returned the site to operation but nothing yet on what evidence they have of the cause of the crash.

    Cloudflare Support recommended using Orange-to-Orange for WP Engine so that we could control the WAF and Cache settings from our Cloudflare Enterprise account. With the current configuration with WP Engine, none of our website traffic is even visible in our Cloudflare account.

    Same issue. WP Engine support just told me “our team is aware that something odd is going on and are investigating”.

    I noticed the same issue happening to another client on the same WP Engine server as well, but in that case it’s a different plugin causing the issue (PixelYourSite).

    WP Engine update:
    https://wpenginestatus.com/incidents/584073

    Thread Starter bgoosen

    (@bgoosen)

    Thank you all so much for your replies!

    Especially @silico26 thank you, that is important to know. I’m a bit disappointed the WP Engine did not follow up on my support ticket with this news.

    No prob @bgoosen and sorry to hear about WP Engine support. I’ve noticed their support has gotten a lot worse over the last year… hopefully not a sign of bad things to come.

Viewing 5 replies - 1 through 5 (of 5 total)
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