Suddenly drop in product.

  • Resolved zmzdtc888

    (@zmzdtc888)


    2 years, 11 months ago

    I have been using product feed pro to generate feeds to google merchant automatically without problem for the past year. I received an email from Google this morning saying the product has dropped to 0.

    I checked the CSV file it generates and it only has a few lines and everything is a mess. I have not changed any settings recently. The only plugin updated was Yoast & Elementor.

    Also the timeline shows the plugin was not working properly since the last update. A lot of product was added to the website but only a few were reflected in the product numbers in Google merchant.

    Any suggestion is appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with your feed.

    In order to be able to have a closer look to your feed and configuration please share the following with us:

    Thread Starter zmzdtc888

    (@zmzdtc888)

    Just wondering is there any way to send that information to you privately.

    I set the plugin to generate a feed daily. Basically, the auto-generated version is toasted but manually it works like usual. This is the part of the log that shows item numbers and they are suppose to be consistent.

    [28 Apr 2022 07:31] => 5858
    [28 Apr 2022 08:00] => -1
    [29 Apr 2022 07:30] => 5874
    [29 Apr 2022 07:57] => -1
    [30 Apr 2022 07:30] => 5874
    [30 Apr 2022 07:58] => -1
    [01 May 2022 07:31] => 5874
    [01 May 2022 08:01] => -1
    [02 May 2022 07:30] => 5884
    [02 May 2022 08:00] => -1
    [03 May 2022 07:26] => 179
    [03 May 2022 08:00] => 179
    [03 May 2022 22:59] => 6589
    [04 May 2022 07:30] => 5927
    [04 May 2022 08:01] => -1
    [05 May 2022 00:32] => 5955
    [05 May 2022 07:28] => 409
    [05 May 2022 07:58] => 409
    [06 May 2022 03:49] => 6003

    Thread Starter zmzdtc888

    (@zmzdtc888)

    Now I am getting an empty feed regardless. (Previously the auto-generated one is empty but the manual version is good)

    Thread Starter zmzdtc888

    (@zmzdtc888)

    Well, I rolled back to the previous version. Everything works for now. I’ll update if it happens again.

    Assuming the issue at hand has been resolved and/or our assistance is no longer required I will close this topic for now for housekeeping reasons.

    Do not hesitate to reach out to us again when you need our support.

Viewing 5 replies - 1 through 5 (of 5 total)
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