Suddenly getting “Unable to accurately detect IPs” on sites

  • Resolved cyberspyder

    (@cyberspyder)


    4 years, 7 months ago

    Over the last couple of days, we’ve suddenly been getting “Unable to accurately detect IPs” from WF.
    This happened first on one site and I’ve been chasing the issue and was getting ready to post about it here and now a second site of ours has popped up with the same error.
    Everything on our sites is current and nothing is changing, to our knowledge, on our end.
    Anyone else having this issue? Any ideas?
    We’ve tried following all of the built in help/support topics and nothing makes any difference.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cyberspyder

    (@cyberspyder)

    First site suddenly completed a scan. Not sure if it was something that I did, so I replicated that on the second site and looked to be working, but then suddenly stopped with a “Scan Failed
    The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself.” error WHILE it was scanning files.
    Last 5 lines of log:
    [Mar 12 13:16:02] Scanned contents of 2623 additional files at 14.79 per second
    [Mar 12 13:16:03] Scanned contents of 2654 additional files at 14.87 per second
    [Mar 12 13:16:04] Scanned contents of 2690 additional files at 14.99 per second
    [Mar 12 13:16:08] Scanned contents of 2727 additional files at 14.91 per second
    [Mar 12 13:16:09] Scanned contents of 2763 additional files at 15.02 per second
    Steps that MAY HAVE made the first site scan correctly, was resetting defaults from All Options page and then restoring my options configuration settings, that we use on all of our sites, from Import/Export.
    However, as mentioned, this looked to be working for the second site, but suddenly stopped DURING the scan with a scan can’t start error message.

    Thread Starter cyberspyder

    (@cyberspyder)

    Third site now is unable to accurately detect IPs.

    Plugin Support wfphil

    (@wfphil)

    Hi @cyberspyder

    We would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and @cyberspyder as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

Viewing 3 replies - 1 through 3 (of 3 total)
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