Suddenly my domains cannot connect to central

  • Hello,

    Today while I was working on one of the website I created and maintain, I tried going to central to see what is the domain status. I found that all of the websites that were connected to that account (4 since it was a test before I move all the other domains) is showing all of the (4) domains as having connection issues.

    Problem description:

    – When trying to add a domain from the plugin itself or from central the process ends with the following error message: “…Unable to resolve domain redirects…”

    – When I go to Central -> Connection Issues -> Show Details I find the following error message: “…Connection timed out after 30000 milliseconds…”

    – All websites are on the same hosting and were working just fine since June 2021 when we moved our websites to the new hosting

    Solutions tried:

    – SSL/TSL is active on my domains: All get an A+ grade on SSL Checker
    – Wordfence -> Tools -> Diagnostics -> Connectivity: all is marked with an OK.
    – Wordfence -> Tools -> Diagnostics -> Other Tests: Clear Connection data, done with no change

    What should I do in order to be able to connect them into central?

    Regards,
    Harry

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @yugenai

    Please ask your hosting provider if they are blocking any incoming connections from these IP addresses:

    44.239.130.172
    44.238.191.15
    35.155.126.231
    54.68.32.247
    44.235.211.232
    54.71.203.174

    Thread Starter Harry Werczberger

    (@yugenai)

    Hi Phil,

    It was as you suggested:

    IP event history for [54.68.32.247] (outbound.wordfence.com) public page
United States

Globally greylisted on 2022-01-20 08:17:10
Globally blacklisted on 2022-01-27 08:24:56
This IP is on global blacklist.
Incident records count 552 (overall: 34529)
Last successful challenge 2022-01-12 13:38:53
2022-02-01 09:01:34 | Manually removed by user.

    Now it seems to work

    Thanks,

    Harry

    Plugin Support wfphil

    (@wfphil)

    Hi @yugenai

    Thank you for the update that it is fixed.

Viewing 3 replies - 1 through 3 (of 3 total)
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