Summary Stars not displaying

  • Resolved mready

    (@mready)


    2 years, 9 months ago

    Hi,

    I am not seeing the average actual average stars image, only the average number.

    [site_reviews_summary schema=”true” text=”Reviews ({num})” labels=”5 star,4 star,3 star,2 star,1 star” hide=”bars”]

    Am I doing something wrong?

    Thanks

    Marc

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    [site_reviews_summary schema="true" text="Reviews ({num})" hide="bars"]

    Should give you this:

    There is no point in setting the labels option if you are hiding the bars.

    If this is not what you are getting, please provide the URL of the page where you are using the shortcode.

    • This reply was modified 2 years, 9 months ago by Gemini Labs.
    Thread Starter mready

    (@mready)

    Hi,

    The url is the one I sent you.

    It’s on the home page

    Here is a screenshot of what it looks like on the page

    02.26.2022-06.19.20

    The page is build with Thrive Architect from Thrive Themes

    I inserted it using the WordPress Content option.

    Thanks Again

    • This reply was modified 2 years, 9 months ago by mready.
    • This reply was modified 2 years, 9 months ago by mready.
    Plugin Author Gemini Labs

    (@geminilabs)

    It looks like your theme (probably an optimisation setting somewhere) or a plugin has remove the inline CSS that Site Reviews adds to the <head> tag of your page.

    Thread Starter mready

    (@mready)

    The only optimization plugin I was using is cloudflare plugin and WP Meteor plugin and the Project Lightspeed setting in the Thrive Dashboard was turned on.

    I deactivated both plugins and turned off the project lightspeed but the <style> block does not appear or fix the issue.

    If I add that block into the <head> it should work? If so can you give provide the text version.

    Thanks Again

    Thread Starter mready

    (@mready)

    Ok, I found the issue.

    It was a setting in Thrive Architect setting for this page.

    Thrive Architect will strip out any Custom CSS from the <head> section from all Landing Pages built with it. Usually, this is extra CSS that is not needed throughout the Lading Page. By ticking the checkbox above, you will disable this functionality, and all Custom CSS will be included. Please keep in mind that including this Custom CSS might prevent some of the Landing Page settings to function properly, such as: background color, background image etc.

    It’s under the gear icon->Advanced-CSS in <head>

    02.26.2022-11.00.14

    Once I check that box the stars display properly.

    Thanks Again for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
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