Super Old Items in Analysis Log that I can’t get rid of

  • Resolved Your Web Chick

    (@timelymanner1)


    8 months, 1 week ago

    I have almost 2000 items in my analysis log, some of which show as being sent for analysis in 1970. I have no way to delete them as the only options presented are ‘Refresh the analysis status’ (which, when clicked, returns the message, “The error occurred. Some files were not updated. Contact tech support.”), ‘Copy file info’ and ‘View’. Is there some way to clean up the analysis log and start fresh? I think many of these are from an old infection that’s been long ago cleaned up (2+ years ago). Please and thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @timelymanner1,

    Please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.

    Re-activate the CleanTalk Security Plugin in a special way:
    ? WordPress Admin Page → Settings → Security by CleanTalk → General Settings → enable the option “Complete Deactivation” → Save Changes.
    ? WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and Activate again

    Then clear your website cache. Make sure that the website cache is 24 hours or less.

    It should fix the issue. Did it help you?

    Thread Starter Your Web Chick

    (@timelymanner1)

    It seems a little better. There are now 3200 files listed under ‘Unknown’, some of which I can send for analysis, others I can approve or delete. So at least I can do something with them…but there are so many! YIKES!

    Thanks for your help!

    Plugin Support SergeM

    (@serge00)

    You are welcome!

    This guide might help too:
    https://cleantalk.org/help/scan-results

    If you don’t mind, please leave your review of your experience using the CleanTalk plugin:
    https://www.ads-software.com/support/plugin/security-malware-firewall/reviews

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)
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